At Qabacha Traders, we are committed to providing high-quality mobile replacement parts to our valued customers. Your satisfaction is our priority, and we strive to ensure that every purchase meets your expectations. Below is our Refund and Returns Policy, which outlines the terms and conditions under which refunds and returns are accepted.

1. Eligibility for Returns

To be eligible for a return or refund, the following conditions must be met:

  • Timeframe: You may request a return within 7 days of receiving your order.
  • Condition of the Item: The product must be unused, in its original packaging, and in the same condition as when it was delivered.
  • Proof of Purchase: A valid proof of purchase (e.g., invoice or order confirmation) must accompany the return request.
  • Non-Returnable Items: Certain items are non-returnable, including:
  • Customized or special-order products.
  • Damaged items caused by improper handling or installation.
  • Items with missing components or packaging.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [insert contact email/phone number] within the 7-day return window. Provide your order number, details about the product, and the reason for the return.
  2. Return Authorization: Once your request is reviewed, we will issue a Return Merchandise Authorization (RMA) number if the return is approved. This number must be included with the returned item.
  3. Shipping the Product: Pack the item securely in its original packaging and include all accessories, manuals, and documentation. Ship the item to the address provided by our customer support team. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
  4. Inspection: Upon receipt of the returned item, our team will inspect it to ensure it meets the return eligibility criteria. This process may take up to 3-5 business days.

3. Refunds

Once the returned item has been inspected and approved, we will process your refund according to the following guidelines:

  • Refund Method: Refunds will be issued using the original payment method. If the payment was made via cash on delivery (COD), you will receive the refund via bank transfer or another agreed-upon method.
  • Processing Time: It may take up to 7-10 business days for the refund to reflect in your account, depending on your bank or financial institution.
  • Partial Refunds: If the returned item is not in its original condition or is missing components, we reserve the right to issue a partial refund or reject the return.

4. Exchanges

If you wish to exchange a product for a different item or size, please contact our customer support team. Exchanges are subject to product availability and must follow the same eligibility criteria as returns.

5. Damaged or Defective Products

If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will require photographic evidence of the damage or defect to process your claim. Depending on the situation, we may offer a replacement, repair, or refund.

6. Shipping Damages

For items damaged during transit, please file a claim with the shipping carrier immediately. We recommend keeping all packaging materials as they may be required for the claim process. Contact us for assistance in resolving such issues.

7. Cancellations

Orders can be canceled before they are shipped. To cancel an order, please contact us as soon as possible. If the order has already been shipped, it will be treated as a return once received.

8. Exceptions

Qabacha Traders reserves the right to refuse returns or refunds in cases where the customer has violated the terms of this policy or acted in bad faith.

9. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please feel free to contact us:

Thank you for choosing Qabacha Traders! We appreciate your business and are here to assist you with any issues regarding your purchase.


Last Updated: [18-03-2025]

Note: This policy is subject to change without prior notice. Please check this page periodically for updates.